Client Agreement and Health Screening

Updated: 21 October 2026

This Client Agreement applies when you receive online coaching, challenge support, app-based fitness guidance or related services through Balance.

Current coaching offers

All prices are AUD, including GST. The starting packages have a ten-week minimum and one $120 upfront payment: Balance Learn at $125/week (minimum total $1,370), Zoom Personal Training at $125/week (minimum total $1,370), or Programming & Nutrition at $75/week (minimum total $870).

Each includes a meal plan, a workout program updated weekly and a weekly voice-note check-in inside Balance. Balance Learn includes the online course across ten learning sections and one weekly 45-minute Zoom teaching lesson for people who can exercise independently. Zoom Personal Training includes the same course and core support, with a weekly 45-minute supervised workout replacing the teaching lesson. Programming & Nutrition has no live session.

Separate ongoing coaching has a three-month minimum: Programming & Nutrition at $75/week, or coaching with one weekly 45-minute Zoom PT session at $125/week. Continuation and payment arrangements are confirmed separately before agreement. A repeat upfront fee and automatic renewal are not assumed.

Existing clients keep their agreed rates, billing and terms. These offer descriptions do not change existing subscriptions. Group coaching is not currently available to purchase.

1. Scope of Coaching

Balance provides general fitness coaching, habit support, nutrition education, progress tracking and accountability. Coaching may include workouts, check-ins, meal or habit guidance, reminders, app use and messaging with Shannon.

Balance does not diagnose, treat or manage medical conditions. Nutrition guidance is general and does not replace advice from a doctor, dietitian or other qualified health professional.

2. Health Screening and Disclosure

Before starting paid coaching, you may be asked to complete a health screening. You agree to provide accurate and current information about:

• injuries, pain, illness, pregnancy, medical conditions or surgery history
• medications or advice from health professionals that may affect training or nutrition
• exercise experience, limitations, equipment access and goals
• any change in health that occurs during coaching

3. Medical Clearance

You should get medical clearance before starting or continuing if you have any health concern, injury, chronic condition, pregnancy, unexplained symptoms, or if a health professional has advised caution with exercise or diet changes. Balance may require clearance before providing or continuing coaching.

4. Training Risk and Your Responsibilities

Exercise and nutrition changes involve risk. You agree to:

• train safely, use correct equipment and stay within your ability
• stop immediately if you feel chest pain, dizziness, faintness, sharp pain, severe shortness of breath or other concerning symptoms
• avoid exercises that feel unsafe or aggravate pain
• tell Shannon if a program does not suit your body, schedule, equipment or medical situation
• seek urgent medical help in an emergency

5. Communication and Response Times

Balance is an online service. Coaching support may happen through the app, email, social DMs or other agreed channels. Response times can vary. Balance does not provide emergency support or 24-hour clinical monitoring.

6. Progress, Results and Expectations

Balance will provide support and guidance, but results are not guaranteed. Progress depends on consistency, health status, sleep, stress, nutrition, training history, adherence and other factors outside Balance's control.

7. Photos, Videos and Form Checks

You may choose to upload progress photos, meal photos or exercise videos. These are used to provide coaching and app features. Balance will not use identifiable photos, videos, testimonials or screenshots for marketing without your permission.

8. Zoom PT Scheduling

Recurring Zoom PT times are reserved for the agreed coaching block. Give at least 24 hours' notice if you need to reschedule. A session cancelled or missed with less notice may count as used because that time was held for you. If Shannon cancels, the session will be replaced at a mutually suitable time or credited. Reasonable exceptions, including illness, injury and emergencies, will be considered fairly.

Weekly session allowances do not automatically roll into later weeks. Any replacement or credit will be agreed in writing. These scheduling terms do not limit rights that cannot be excluded under Australian Consumer Law.

9. Privacy Consent

By using Balance coaching and submitting health, fitness or progress information, you consent to Balance collecting and using that information as described in the Privacy Policy.

10. Pausing, Refusal or Termination

Balance may pause, refuse or end coaching if there is a safety concern, non-payment, harassment, misuse of the service, failure to provide required health information, or a need for medical advice outside the scope of coaching.

11. Agreement

By starting coaching, joining a paid plan, ticking an acceptance box or continuing to use coaching features, you confirm that you understand and accept this Client Agreement.